About etech

Etech’s world facilities – Onshore, Nearshore, and Offshore, have the capabilities to customise the answer that most effective in good shape all of your current wants. With Etech’s worldwide outreach, Etech is usually available to assist your shoppers and supply consistent Extraordinary encounters.

A group of devoted leaders from the Speak to Heart field who are passionate about generating a impressive variance for our

About us Etech provides upcoming-generation BPO options. a worldwide minority-owned business enterprise, Etech has developed and trademarked how to turn your facts into strategic insights. Leveraging the power of synthetic additionally human intelligence Etech improves teaching and coaching to concentrate on vital behaviors producing enhanced customer activities and shareholder worth. Etech launched in 2003 with only 400 employees and an individual Get in touch with Centre in Nacogdoches, Texas.

Etech is surely an omnichannel purchaser engagement methods provider for a few of the earth’s leading and most respected manufacturers. The experience Etech has received across a variety of organization verticals enables us to continuously deliver Fantastic, personalized shopper experiences.

Learn More lifestyle At Etech Etech thinks in Doing the job difficult and taking part in challenging and strives to create personnel come to feel empowered and assured in the job These are executing.

At QEval, we’re focused on aiding Make contact with centers increase their effectiveness via apparent, actionable insights. Our functionality analytics stories offer you a thorough breakdown of agent pursuits, customer interactions, and operational bottlenecks, so you can make informed conclusions that lead to measurable advancements. With QEval, you don’t just get experiences—you will get the instruments and recommendations to act on them.

Etech’s ground breaking know-how options and knowledgeable leaders comprehend your business desires and acknowledge the strategic insights your manufacturer needs to travel effects.

✅ unforeseen Gains outside of compliance Don't skip this chance to transform your Get in touch with Middle functions! agenda a gathering with our authorities:

Metrics like take care of time, CSAT scores, resolution fees, and actionable insights are key to achievement in 2024. absent are the times of concentrating solely on phone volume. Now, it’s about digging into the standard of Each individual conversation and driving genuine results. prepared to get your connect with Centre performance to another amount? Enroll at QEval University and ???? Listen to Shawndra’s full insight right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership

regardless of whether it’s cutting down call times, bettering agent productivity, or improving the overall consumer working experience, our answers are crafted to generate actual success. Ready to see how QEval could make a variance inside your read more functions? Make contact with us today To find out more. Speak to Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency

The mixture of care, believe in and Electrical power brought into the company is exactly what makes the tradition at Etech one of a kind. Our CEO often says, “If we take care of our folks, the quantities will look after on their own.”

Enhancing your Get hold of center’s effectiveness doesn’t must be challenging. With QEval University, you’ll achieve access to important equipment and instruction that supply correct, measurable advancements in agent efficiency.

fulfill Malisha, a shining star on our customer care group! From tackling jobs to experiencing entertaining crew functions, Malisha appreciates how to help keep the balance amongst work and Engage in. Her beneficial Perspective and group spirit make her a Pleasure to operate with.

a gaggle of devoted leaders during the Make contact with Centre field who will be obsessed with building a impressive variance for our

Here are only a few critical characteristics of what we offer: ✅ comprehensive insights into agent functionality via thorough analytics

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